customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 19, 2024
by
Employer details
Opifiny Corp.
Job details
*About Us*
Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it.
*Position Overview*
The bilingual customer service representative is responsible for providing support for users of Opifiny software. The rep will have thorough knowledge of all Opifiny products/services, in order to help out end users.
*Responsibilities and tasks *
Typical responsibilities and tasks include, but are not limited to:
* Verifying new physician users of the Opifiny system
* Learning and thoroughly understand current and newly developed Opifiny products/services
* Main source of communication between users and Opifiny o Answering calls and e-mails from users o Providing information about the product/service o Following up with user issues
* Communicate user issues to QA team
* Tracking bugs and issues in Opifiny products
*Qualifications*
* Bilingual: English and French - oral and written!
* Strong communication and interpersonal skills
* Strong computer skills
*Qualifications (Desired)*
These qualifications are not required, but would be considered an asset:
* Customer service experience
* Up-to-date knowledge of computer technology
* Time management
* Strong problem solving skills
* Post-secondary degree/diploma
Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year
Benefits:
* Dental care
* Disability insurance
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Vision care
* Work from home
Flexible Language Requirement:
* French not required
Schedule:
* Monday to Friday
Supplemental pay types:
* Bonus pay
Ability to commute/relocate:
* NORTH YORK, ON: reliably commute or plan to relocate before starting work (required)
Education:
* Bachelor's Degree (preferred)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
-
LocationNorth York, ON
-
Salary$40,000 to $50,000YEAR annually
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9329493044
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.