Summary Call Centre Agent - Customer Service in Canada
Find key facts and figures about working as a call centre agent - customer service. The following information is applicable to all Other customer and information services representatives (NOC 64409).
Description
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.
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Requirements
High school or specific training
This occupation usually requires a secondary school diploma or several weeks of on-the-job training.
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Wages
$20.00/hour
Median wage in Canada
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Prospects
Varies
The job prospects vary across Canada depending on the province or territory.
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Jobs
1,492 jobs
advertised in Canada
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Competencies
- Oral Communication: Active Listening
- Negotiating
- Persuading
- Learning and Teaching Strategies
- Coordinating
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