Competencies Telephone Sales Agent in the North Region

Find out what competencies you typically need to work as a telephone sales agent in Canada. These skills are applicable to all Other sales related occupations (NOC 65109).

Skills Help - Skills

  • Door-to-door salespersons and street vendors
    Proficiency or complexity level
    Persuading 4 - High Level
    Negotiating 3 - Moderate Level
    Social Perceptiveness 3 - Moderate Level
    Coordinating 2 - Low Level
    Instructing 2 - Low Level
    Monitoring 2 - Low Level
    Time Management 2 - Low Level
    Management of Material Resources 2 - Low Level
    Writing 2 - Low Level
    Oral Communication: Active Listening 2 - Low Level
  • Telephone solicitors and telemarketers
    Proficiency or complexity level
    Persuading 4 - High Level
    Negotiating 3 - Moderate Level
    Oral Communication: Active Listening 2 - Low Level
    Oral Communication: Oral Comprehension 2 - Low Level
    Oral Communication: Oral Expression 2 - Low Level
    Social Perceptiveness 2 - Low Level
    Critical Thinking 2 - Low Level
    Instructing 1 - Lowest Level
    Monitoring 1 - Lowest Level
    Time Management 1 - Lowest Level
  • Demonstrators and direct distributors
    Proficiency or complexity level
    Persuading 4 - High Level
    Instructing 3 - Moderate Level
    Negotiating 3 - Moderate Level
    Coordinating 2 - Low Level
    Monitoring 2 - Low Level
    Time Management 2 - Low Level
    Management of Personnel Resources 2 - Low Level
    Management of Material Resources 2 - Low Level
    Quality Control Testing 2 - Low Level
    Writing 2 - Low Level

Skills

Skills are capabilities that you develop over time. Different jobs require different skills. You will need them to do a good job in your roles, tasks, and duties.

Personal Attributes Help - Personal Attributes

  • Door-to-door salespersons and street vendors
    Importance
    Independence 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
    Active Learning 3 - Important
    Creativity 3 - Important
    Social Orientation 3 - Important
    Stress Tolerance 3 - Important
    Leadership 3 - Important
    Attention to Detail 3 - Important
  • Telephone solicitors and telemarketers
    Importance
    Stress Tolerance 4 - Highly important
    Independence 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Social Orientation 3 - Important
    Concern for Others 3 - Important
    Collaboration 3 - Important
    Innovativeness 2 - Somewhat important
    Creativity 2 - Somewhat important
    Service Orientation 2 - Somewhat important
  • Demonstrators and direct distributors
    Importance
    Stress Tolerance 4 - Highly important
    Independence 4 - Highly important
    Concern for Others 4 - Highly important
    Collaboration 4 - Highly important
    Adaptability 4 - Highly important
    Attention to Detail 4 - Highly important
    Active Learning 3 - Important
    Innovativeness 3 - Important
    Creativity 3 - Important
    Social Orientation 3 - Important

Personal Attributes

Personal attributes are the traits that you are born with. You can develop them through your social context and personal experiences. Different jobs require different personal attributes. Personal attributes are important at work because they influence how you are, and how you do things.

Interest Help - Interest

Realistic jobs

Realistic jobs are all about handling objects, tools, machines, or animals in a standard way. Many of these jobs don’t involve a lot of paperwork or teamwork.

Investigative jobs

Investigative jobs are all about studying things in an organized or creative way. These things can be physical, natural, or cultural. People in those jobs must think a lot, work with ideas, search for facts and solve problems.

Artistic jobs

Artistic jobs are all about expressing yourself in a creative way to make visual, performing, written, or applied art. They often involve working with forms, designs and patterns. Most of the time, people in those jobs don’t have to follow clear rules.

Social jobs

Social jobs are all about working with people. This often involves interacting with others to help, care, teach, or inform them.

Enterprising jobs

Enterprising jobs are all about taking action to achieve goals for a group or for yourself. This often involves starting and completing projects. People in those jobs often have to influence, lead and mobilize others. They sometimes also have to take risks and decisions or deal with business.

Conventional jobs

Conventional jobs are all about following procedures and routines. This may involve tasks like keeping records, filing paperwork and copying documents. It may also involve working with data to organize and process it in a planned way. People in those jobs often have to report to a clear chain of command. They tend to focus more on data and details than ideas.

Interest

Interests reflect your preferences for work environments and outcomes. Different jobs require different interests.

Knowledge Help - Knowledge

  • Door-to-door salespersons and street vendors
    Knowledge level
    Sale and Marketing 2 - Intermediate Level
    Logistics 1 - Basic Level
    Humanities 1 - Basic Level
    Business Management 1 - Basic Level
    Clerical 1 - Basic Level
    Client Service 1 - Basic Level
    Communications and Media 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
  • Telephone solicitors and telemarketers
    Knowledge level
    Sale and Marketing 2 - Intermediate Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level
    Telecommunications 1 - Basic Level
    Clerical 1 - Basic Level
    Client Service 1 - Basic Level
    Communications and Media 1 - Basic Level
  • Demonstrators and direct distributors
    Knowledge level
    Sale and Marketing 2 - Intermediate Level
    Performance Measurement 1 - Basic Level
    Manufacturing, Processing and Production 1 - Basic Level
    Clerical 1 - Basic Level
    Client Service 1 - Basic Level
    Communications and Media 1 - Basic Level
    Languages 1 - Basic Level
    Mathematics 1 - Basic Level

Knowledge

Knowledge refers to the understanding of different theories and practices. Different jobs require different knowledge. You need specific knowledge to do tasks and activities in a specific field.

Source Occupational and Skills Information System

Labour Market Information Survey
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