Job prospects Customer Satisfaction Manager in the Calgary Region

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This occupation includes job titles whose primary duties and responsibilities lead to positive environmental outcomes. Job Bank uses a list of occupations that were identified as "green" through a task-based analysis conducted by the United States’ Occupational Information Network (O*NET), which was recognized by the Organization for Economic Cooperation and Development (OECD) and adapted to the National Occupational Classification (NOC) in Canada. This list may change over time. Learn more.

Over the past few years (2021-2023), there was a major labour shortage for Retail and wholesale trade managers in the Calgary Region. There were far more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be moderate for Retail and wholesale trade managers (NOC 60020) in the Calgary region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Population growth and higher wages should help keep consumer spending from declining, but the impacts of inflation being higher for longer than expected are starting to show. The Conference Board of Canada is forecasting consumer spending slowing in the second half of 2023 and will rise only 0.6% in 2024.

Here are some key facts about Retail and wholesale trade managers in the Calgary region:

• Approximately 13,980 people work in this occupation.
• Retail and wholesale trade managers mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 81%
  • Wholesale trade (NAICS 41): 16%

Source Labour Market Information | Prospects Methodology