Job prospects Contact Centre Supervisor in the Saint John–St. Stephen Region

We were not able to determine labour market conditions for Customer and information services supervisors in the Saint John–St. Stephen Region over the past few years (2021-2023) because of low employment levels in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be good for Customer and information services supervisors (NOC 62023) in the Saint John - St. Stephen region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

• Customer service and information services supervisors are employed across a variety of sectors, including in banking, utilities, contact centres, and communications.
• Some industry-specific training may be required or may improve prospects. For instance, those wishing to work in the financial services sector may be required to complete relevant courses.
• Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects.
• Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.
• Prospects are greater in the province's larger urban centres (Fredericton, Moncton and Saint John), where there are greater concentrations of business services.

Here are some key facts about Customer and information services supervisors in the Saint John - St. Stephen region:

• Approximately 130 people worked in this occupation in May 2021.
• Customer and information services supervisors mainly work in the following sectors:
  • Management and Administrative Services (NAICS 55-56): 56%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 21%
  • Accommodation services (NAICS 721): 14%
  • Federal government public administration (NAICS 911): 9%

Source Labour Market Information | Prospects Methodology