Job prospects Contact Centre Agent - Customer Service in the North Coast Region

Over the past few years (2021-2023), there was a major labour shortage for Other customer and information services representatives in the North Coast Region. There were far more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be limited for Other customer and information services representatives (NOC 64409) in the North Coast region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the North Coast region:

• Approximately 280 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 37%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 20%
  • Utilities (NAICS 22): 7%
  • Wholesale trade (NAICS 41): 7%
  • Transportation and warehousing (NAICS 48-49): 6%

Source Labour Market Information | Prospects Methodology