Job prospects Contact Centre Agent - Customer Service in Yukon

Explore current and future job prospects for people working as a "contact centre agent - customer service" in Yukon or across Canada.

Job opportunities in Yukon

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in Yukon for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in Yukon:

• Approximately 150 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Public Administration and Defence (NAICS 91): 33%
  • Wholesale and Retail Trade (NAICS 41, 44-45): 30%
  • Tourism & Culture (NAICS 51, 71-72): 16%
  • Transportation and warehousing (NAICS 48-49): 7%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 82% compared to 84% for all occupations
  • Part-time workers: 18% compared to 16% for all occupations
• 62% of other customer and information services representatives work all year, while 38% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 42 weeks compared to 44 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 33% compared to 49% for all occupations
  • Women: 67% compared to 51% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: n/a
  • high school diploma or equivalent: 37% compared to 25% for all occupations
  • apprenticeship or trades certificate or diploma: n/a
  • college certificate or diploma or university certificate below bachelor's: 28% compared to 20% for all occupations
  • bachelor's degree: n/a
  • university certificate, degree or diploma above bachelor level: n/a

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "contact centre agent - customer service" Other customer and information services representatives (NOC 64409) or across Canada.

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