Job prospects Contact Centre Agent - Customer Service in Nova Scotia

Explore current and future job prospects for people working as a "contact centre agent - customer service" in Nova Scotia or across Canada.

Job opportunities in Nova Scotia

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in Nova Scotia for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

Prospects for employment in this occupation are good, as some large national and international organizations have been hiring remote workers in Nova Scotia as part of broader recruitment strategies. The increased competition for talent in this occupation has resulted in strong wage growth. Due to the remote nature of many of these positions, a reliable internet connection may be required. Candidates may find that being bilingual or having a post-secondary education is an asset or even requirement for certain positions.

Here are some key facts about Other customer and information services representatives in Nova Scotia:

• Approximately 6,550 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Business support services (NAICS 5614): 33%
  • Other retail stores (NAICS 44-45, except 445): 19%
  • Insurance Carriers and related activities (NAICS 524, 526): 8%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 85% compared to 82% for all occupations
  • Part-time workers: 15% compared to 18% for all occupations
• 61% of other customer and information services representatives work all year, while 39% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 42 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 11% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 36% compared to 51% for all occupations
  • Women: 64% compared to 49% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 6% compared to 10% for all occupations
  • high school diploma or equivalent: 38% compared to 27% for all occupations
  • apprenticeship or trades certificate or diploma: 9% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 24% compared to 22% for all occupations
  • bachelor's degree: 18% compared to 20% for all occupations
  • university certificate, degree or diploma above bachelor level: 6% compared to 10% for all occupations

Breakdown by region

Explore job prospects in Nova Scotia by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "contact centre agent - customer service" Other customer and information services representatives (NOC 64409) or across Canada.

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