Job prospects Inbound Customer Service Representative - Contact Centre in Northwest Territories

Explore current and future job prospects for people working as an "inbound customer service representative - contact centre" in Northwest Territories or across Canada.

Job opportunities in Northwest Territories

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be limited for Other customer and information services representatives (NOC 64409) in Northwest Territories for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• Not many positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

• This occupation is employed at private and public establishments including retail, utilities, telecommunications, insurance, and other establishments.
• Digital transformation initiatives, including the availability of online services, artificial intelligence, and the automation of back-office processes may temper job growth and change some job functions.

Here are some key facts about Other customer and information services representatives in Northwest Territories:

• Approximately 100 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Public Administration and Defence (NAICS 91): 33%
  • Wholesale and Retail Trade (NAICS 41, 44-45): 30%
  • Tourism & Culture (NAICS 51, 71-72): 16%
  • Transportation and warehousing (NAICS 48-49): 7%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 86% compared to 88% for all occupations
  • Part-time workers: 14% compared to 12% for all occupations
• 62% of other customer and information services representatives work all year, while 38% work only part of the year, compared to 71% and 28% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 44 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 41% compared to 52% for all occupations
  • Women: 59% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 8% compared to 17% for all occupations
  • high school diploma or equivalent: 52% compared to 26% for all occupations
  • apprenticeship or trades certificate or diploma: 8% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 16% compared to 18% for all occupations
  • bachelor's degree: 8% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: 8% compared to 9% for all occupations

Job prospects elsewhere in Canada

Explore current and future job prospects for people working as an "inbound customer service representative - contact centre" Other customer and information services representatives (NOC 64409) or across Canada.

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