Job prospects Customer Service Representative - Call Centre in the Northwest Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Northwest Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be limited for Other customer and information services representatives (NOC 64409) in the Northwest region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Northwest region:

• Approximately 770 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 42%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 8%
  • Wholesale trade (NAICS 41): 7%
  • Nursing and residential care facilities and social assistance (NAICS 623-624): 5%

Source Labour Market Information | Prospects Methodology