Job prospects Customer Service Agent - Financial Institution in British Columbia

Explore current and future job prospects for people working as a "customer service agent - financial institution" in British Columbia or across Canada.

Job opportunities in British Columbia

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be moderate for Customer services representatives - financial institutions (NOC 64400) in British Columbia for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer services representatives - financial institutions in British Columbia:

• Approximately 6,550 people work in this occupation.
• Customer services representatives - financial institutions mainly work in the following sectors:
  • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 92%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 66% compared to 78% for all occupations
  • Part-time workers: 34% compared to 22% for all occupations
• 65% of customer services representatives - financial institutions work all year, while 35% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 43 weeks compared to 42 weeks for all occupations.
• Less than 5% of customer services representatives - financial institutions are self-employed compared to an average of 17% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 26% compared to 52% for all occupations
  • Women: 74% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 8% for all occupations
  • high school diploma or equivalent: 39% compared to 28% for all occupations
  • apprenticeship or trades certificate or diploma: 8% compared to 13% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 17% compared to 17% for all occupations
  • bachelor's degree: 26% compared to 22% for all occupations
  • university certificate, degree or diploma above bachelor level: 6% compared to 12% for all occupations

Breakdown by region

Explore job prospects in British Columbia by economic region.

Source Labour Market Information | Prospects Methodology

Job prospects elsewhere in Canada

Explore current and future job prospects for people working as a "customer service agent - financial institution" Customer services representatives - financial institutions (NOC 64400) or across Canada.

Learn more