front end manager - retail
Title posted on Jobboom - Customer Service & Sales Representative
Posted on July 20, 2026 by Employer details Pierres de charme
Job details
Sales, Customer Service - - You will be the main point of contact for our clients across Canada ? jewelers,wholesalers, and industry professionals. You will advise them using your gemologicalknowledge, while ensuring rigorous and reliable order processing.Your ResponsibilitiesSales & Client Relations? Respond to client inquiries from across Canada and generate interest in ourstones among buyers and industry professionals? Discuss clients; needs and suggest which stones best meet them? Develop new client accounts? Provide courteous, professional follow-up with current and prospective clientsOrder Processing & Administration? Process orders received by phone, email, or in person (sales, consignment,returns, invoicing) using our specialized software? Inform clients of prices, delivery timelines, and other relevant information? Prepare sales documents and maintain accurate records and tracking files? Perform regular follow-ups on pending orders and consignments? Handle client complaints or concerns, referring them as neededManagement & Coordination? Manage the schedules of two part-time employees? Keep various operational tracking documents up to date? Collaborate with other team members to ensure smooth serviceWho We're Looking For? Experience in gemology and a passion for colored, precious, and fine stones? Meticulous, organized, and attuned to the world of jewelry? Strong written communication skills in both French and English? Autonomous, rigorous, and proactive? Punctual, courteous, and personable? Collaborative spirit and a strong sense of serviceWhat We Offer? Position based in downtown Montréal, at the Pierres de Charme office? Basic gemology training provided, if needed? Opportunities for career growth and travel? The chance to invest yourself in a small family business, with a genuine sense ofbelongingIf this sounds like you, dont hesitate to apply!- Location Montréal, QCH3B 1M1
- Work location On site
- Salary$70,000 to $80,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobboom #3660531
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