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customer service representative - insurance
Title posted on CareerBeacon - Bilingual (French English) Credit Protection Representative – TD Insurance
Posted on December 23, 2024 by Employer details TD Bank
Job details
Work Location:Markham, Ontario, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$45,700.00 - $61,000.00 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:We care for Canadian families, making it easy to get the best protection and support in their moment of need, always. As the voice of TD, you'll be passionate about educating our clients on our products and services. You'll consistently deliver legendary customer service by taking the time to understanding our customers unique needsWhat You'll Do As an outbound specialist, you will be passionate about understanding and educating our customers. You will use every opportunity to promote TD's products and services that may benefit them. You'll help us offer trusted support to our clients and connect them to the appropriate team members or internal bank partners. Your goal is to consistently deliver legendary customer service and offer tailored solutions to each client. As a valued member of our Contact Centre Team, you will: Make people's day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions. Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role. Where You'll Work Training/onboarding sessions and regular work hours will take place in a hybrid work model. Since most of your work activities can be performed independently, you'll spend about 60% of your time at your secure, private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences.?The hybrid work model may change depending on business needs. The hiring manager will provide more information about how this works for their team. What You Need to Succeed We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter. Fully Bilingual in English and FrenchHigh School Diploma or equivalent You will be required to work Monday ? Friday between 8am ? 8pm Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. Digital literacy across a broad range of devices (e.g., smartphones, laptops, headsets, etc.). Flexibility, resiliency, and a positive attitude when responding to challenging situations. Ability to work both independently and as part of a team. Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we de- LocationMarkham, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2124767
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