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front desk agent

Posted on December 20, 2024 by Employer details Travelodge by Wyndham

Job details

*Job Summary* We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. *Responsibilities* * Greet guests upon arrival and provide a warm welcome. * Manage check-in and check-out procedures efficiently. * Answer phone calls using professional phone etiquette, addressing inquiries and providing information about the hotel services. * Handle guest requests and complaints promptly and effectively, ensuring guest satisfaction. * Maintain accurate records of bookings, reservations, and guest information in the hotel management system. * Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. * Provide local area information and recommendations to enhance guest experiences. * Assist with administrative tasks as needed to support hotel operations. * Cleaning and organizing front desk & hotel lobby. *Experience* * Minimum of 1-2 years of experience in hospitality or hotel settings is preferred. * Strong customer service skills with a focus on guest satisfaction. * Proficiency in using phone systems and hotel management software is a plus. * Excellent communication skills, both verbal and written, with an emphasis on phone etiquette. * Ability to work flexible hours, including weekends and holidays as required by the hotel schedule. Join our team as a Front Desk Agent where you can showcase your hospitality skills while creating memorable experiences for our guests! *\*\*\*The property management will soon to be transitioned to Best Western brand.\*\*\* * Job Type: Full-time Pay: $17.40 per hour Expected hours: 40 ? 44 per week Additional pay: * Overtime pay * Tips Benefits: * On-site parking Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Monday to Friday * Morning shift * On call * Overtime * Weekends as needed Experience: * Customer service: 1 year (preferred) Work Location: In person Expected start date: 2025-01-06