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account manager - sales

Title posted on indeed.com - Sales and Account Manager

Posted on December 20, 2024 by Employer details SCV Contractors Corporation

Job details

*Job Title: *Sales and Account Manager *Location: *Armstrong, BC *Employment Type: *Full-Time, Permanent Are you excited to step up and make a meaningful impact in a local business? SCV Waste Solutions is a local waste provider servicing the North Okanagan and Shuswap area looking to provide the highest quality waste services in the area! We offer a wide range of services including commercial, residential, construction, liquid, hauling, and processing waste services. With a staff of over 45 dedicated employees, we are looking to add to our team so we can keep offering quality waste services! If you have a passion for service and a talent for building relationships, we want you to be a part of our dynamic team! *Why Join Us? * * Competitive Compensation: Starting rate at $55,000-$60,000/year (negotiable based on experience) * Comprehensive Benefits: Health, Dental, and Vision coverage, Health Spending Account (HSA), Group Retirement Savings Plan (GRSP), Long Term / Short Term Benefits and Life Insurance * Work-Life Balance: Paid vacation days and regular work week schedule * Other Perks: On-site parking, referral bonus, and a performance-based incentive package that includes an attractive percentage of sales and a customer satisfaction bonus *Position Overview: * SCV Waste Solutions is on the hunt for a passionate, energetic, and results-driven *Sales & Account Manager* to join our awesome team in beautiful Armstrong, BC! If you're someone who thrives on building relationships, loves to tackle challenges, and enjoys making things happen, we want you on our team. In this role, you?ll be the go-to person for managing client relationships, rocking both inside and outside sales, handling contracts, and supporting exciting marketing initiatives. You'll be the primary point of contact for our clients, ensuring their needs are not just met but exceeded every time. If you're a proactive, customer-focused professional with a knack for building strong, lasting relationships, and are accountable and a true team player, then this is the perfect opportunity for you to make an impact and grow with us at SCV Waste Solutions! *Key Responsibilities: * *Relationship Management: * * Serve as the lead point of contact for assigned customers, developing and maintaining strong, lasting relationships. * Conduct regular check-ins to ensure customer satisfaction and identify opportunities for additional services. * Collaborate with internal departments to provide exceptional service and solutions to clients. * Address escalated customer concerns, working closely with team members to resolve issues while keeping clients informed. * Report and collaborate on solutions to prevent customer dissatisfaction and improve long-term retention. * Escalate recurring concerns to the Business Development Manager for timely resolution. * Document escalated issues and their resolutions for tracking and future reference. *Inside & Outside Sales: * * Identify and develop new business opportunities within your client portfolio. * Stay informed on SCV Waste Solution?s offerings and industry trends to provide relevant solutions to clients. * Manage scheduled contract renewals. * Utilize CRM systems to manage accounts, track sales performance, and report progress. * Keep your sales pipeline up to date and ensure accurate, timely reporting. * Actively seek new business opportunities through networking, cold calling, and other sales techniques as directed by the Business Development Manager. * Participate in site visits and provide client demonstrations when necessary. * Driving to meetings and customer sites several times a week. *Contract Management: * * Negotiate contracts and pricing with clients to maximize business success. * Collaborate with the Administrator or Customer Service Specialist (CSS) to manage scheduled recurring proactive full-service renewals (PAFS). * Build and deliver internal and external onboarding packages for new clients. * Work