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user support technician
Posted on December 20, 2024 by Employer details Concrete Genius
Job details
Education: College/CEGEP. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Troubleshoot and resolve technical problems. Work conditions and physical capabilities: Attention to detail. Personal suitability: Accurate. Efficient interpersonal skills. Initiative. Organized. Team player. Reliability. Experience: Experience an asset. Health benefits: Health care plan.- LocationAthabasca, AB
- Workplace information On site
- Salary$32.50HOUR hourly / 35 to 37.5 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Benefits: Health benefits
- vacancies 1 vacancy
- Source Job Bank #3185833
Overview
Languages
English
Education
- College/CEGEP
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Troubleshoot and resolve technical problems
Additional information
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Accurate
- Efficient interpersonal skills
- Initiative
- Organized
- Team player
- Reliability
Benefits
Health benefits
- Health care plan
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2025-01-19
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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