assistant store manager

Posted on December 18, 2024 by Employer details Club Monaco

Job details

Overview The Assistant Manager contributes to the financial growth of the company by ensuring customer service and visual standards exceed expectations, operational integrity in how we operate, and development and promotability of our talent. He or she will be responsible to support the goals of the company and individual store. The Assistant Manager can also have a Division of Responsibility within the store, including product experience, operations, clienteling, or employee experience related. We are currently looking for someone with strong visual merchandising experience. Responsibilities Leadership Attributes · Deliver continuous performance feedback and training to motivate & develop store team to meet current and future position requirements · Foster a positive team environment by empowering members to participate and cooperate on store initiatives · Provide department insight related to the customer experience and communicates information to district team and corporate office · Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results · Assume Store Manager responsibilities in his or her absence Customer Experience Ensure all customer service standards are consistently executed and utilize company tools to better service the customer · Motivate and coach store team to achieve personal and store sales goals · Lead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team development · Monitor sales floor and zone coverage to drive sales and maintain customer focus · Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executed · Ensure store teams receive customer service & product knowledge training to strengthen selling skills · Demonstrate best in class customer service & lead by example on the sales floor · Model and ensure dress code compliance · Achieve personal SPH goals\* People & Development To contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals · Ensure management and service associates clearly understand and meet job expectations · Schedule and facilitates training sessions where needed to develop individual and overall team skills and abilities · Coach and mentor staff to achieve optimal results including succession planning for current and future positions. · Execute on-boarding and training of new hires as needed Visual Presentation/Store Maintenance Ensure store meets visual merchandising and maintenance standards · To ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people · Train and support store team in the planning and supervision of store flips and regular merchandising needs · Ensure store works to merchandising/flip calendars · Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities. Financial · Achieve or exceed financial plans through effective planning and execution thereby contributing to the Company?s overall financial results · Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals · Monitor sales and financial results, take appropriate action at store level, and communicates needs to store manager · Ensure all store actions optimize sales, merchandise investment, wage investment and minimize stock shortage · Ensure disciplined control of all store expenses Inventory Management To contribute to company growth through inventory management and the achievement of appropriate gross margin return on investments · Maximize inventory to achieve planned sales through actions focused on s