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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on November 20, 2024 by Employer details Yellow Submarine Plumbing & Rooter

Job details

*Customer Care Representative* Yellow Submarine Plumbing and Rooter is looking for an enthusiastic and dedicated Customer Care Representative (CCR) to join our team. This *hybrid role *combines the flexibility of working from home with in-office training and occasional in-person days for team-building, training, and meetings. As a CCR, you'll be the cornerstone of our customer communication and scheduling efforts, ensuring an outstanding experience for our clients and supporting our team in keeping the schedule fully booked. *Key Responsibilities* *Call Management* * Respond to customer inquiries promptly via phone, email, or chat, maintaining professionalism and courtesy. * Manage inbound calls and make outbound calls to update customers on current promotions, schedule appointments, and promote maintenance club memberships. * Provide accurate product and service information, resolving issues effectively or escalating them when necessary. *Scheduling* * Book and optimize appointments to align customer needs with technician availability. * Notify customers about any changes or updates to their scheduled services. * Ensure that the daily schedule meets operational and service goals. * Customer Relations * Deliver exceptional service by addressing inquiries and concerns with care and professionalism. * Maintain accurate customer records and ensure satisfaction at every interaction. * Engage in upselling opportunities by recommending additional products or services tailored to customer needs. *Team Collaboration* * Work closely with technicians and other team members to coordinate schedules and service calls. * Participate in in-person team meetings, training sessions, and team-building activities. *Qualifications* * High school diploma or GED required; additional education preferred. * Proven experience in customer service or call center roles is a plus. * Excellent verbal and written communication skills. * Strong data entry skills with attention to detail. * Proficiency in Google Workspace/Suite and basic CRM tools; familiarity with Service Titan software is a plus. A positive, customer-focused attitude with the ability to work independently or collaboratively in a fast-paced environment. *Work Environment and Schedule* * Hybrid Role: Initial training will be conducted in the office, with most days working from home. * Flexibility: Work hours range from 30 to 40 hours per week, including evenings and weekends. * Occasional in-office days for team activities, training and meetings. Join us in delivering exceptional service while advancing your career in a dynamic and friendly workplace! Job Types: Full-time, Part-time, Permanent Pay: $19.00-$23.00 per hour Expected hours: 25 ? 40 per week Additional pay: * Bonus pay Benefits: * Company events * Dental care * Extended health care * Paid time off * Vision care Flexible language requirement: * French not required Schedule: * 10 hour shift * 8 hour shift * Day shift * Every Weekend Application question(s): * Are you currently in Nanaimo or nearby area? Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Customer service: 1 year (required) Work Location: Hybrid remote in Nanaimo, BC V9S 2N8 Application deadline: 2024-11-30 Expected start date: 2024-12-03