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engineering service manager
Title posted on Jobillico - Service Manager
Posted on November 27, 2024 by Employer details Wajax Limited
Job details
<p><strong>The Opportunity</strong></p> <p>The Service Manager for Engineered Repair Services will be responsible for the preparation of service/repair estimates, the scheduling and coordination of service work (in house and field service). He/ She will be responsible for the supervision of a team of employees and ensures that the work produced meets customer requirements and company standards while addressing escalated customer issues and requests.</p> <p> </p> <p><strong>The Role</strong></p> <ul> <li>Responsible for day-to-day support and review of all service work & coordinate with shop employees regarding service work scheduling, troubleshooting and completion to ensure it complies with manufacturer and customer specifications.</li> <li>Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch.</li> <li>Responsible to review and issue all service invoices and billing,</li> <li>Review estimates, repairs, production orders; enter service part orders & MRO purchases when needed.</li> <li>Manage branch personnel performance, safety, training and customer service.</li> <li>Work with customers, suppliers and co-workers to fulfill service orders, technical issues or inquiries.</li> <li>Manage escalated customer inquiries and concerns.</li> <li>Support collaboration with other Wajax leaders in a larger branch environment. </li> </ul> <p> </p> <p><strong>The Candidate</strong></p> <p><strong>Education:</strong> College diploma / Post-secondary education. Skilled trade certification or journeyman ticket considered an asset.</p> <p><strong>Work Experience: </strong>3-5 years related experience in Engineered Repair Service, parts, industrial hydraulics field; as well as 2-4 years in Management role.</p> <p><strong>Knowledge: </strong>Demonstrated experience working with and analyzing budgets and developing targets</p> <p><strong>Proficiency: </strong>demonstrated excellence in all aspects of the Microsoft Office Suite</p> <p> </p> <p><strong>The Company</strong></p> <p>Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.</p> <p> </p> <p>Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional ?perks.?</p> <p> </p> <p>Highlights include:</p> <ul> <li>Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.</li> <li>Wajax led e-learning, and product training through industry leading manufacturers.</li> <li>Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.</li> <li>Recognition program where points are earned for merchandise or gift certificates, plus cash awards.</li> <li>Flexible work arrangements.</li> <li><span>Award-Winning Health and Wellness Program.</span></li> </ul> <p> </p> <p>By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which- LocationLangley, BC
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14904124
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