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technical support engineer
Title posted on indeed.com - Sr. Technical Support Engineer
Posted on November 19, 2024 by Employer details Hollingsgate Workforce solutions
Job details
*Client Overview:* Hollingsgate Recruitment is proud to represent a reputable Managed IT Services provider based in Hamilton. Our client specializes in delivering top-tier IT solutions to improve security, efficiency, and compliance for businesses across various industries. *Position Overview:* We are seeking a *Senior Technical Support Specialist* to join our client's team. This position focuses on providing exceptional customer service, end-user support, managing escalations, and contributing to IT projects. The ideal candidate will have experience supporting cloud infrastructure, specifically Microsoft Azure, and those with an *AZ-104 certification* will be given priority. The role is primarily onsite with occasional travel to client sites in the Hamilton area. *Key Responsibilities:* * Deliver outstanding customer service and end-user support, resolving complex technical issues related to hardware, software, and networking. * Serve as the escalation point for Level 1/2 support issues, ensuring timely and effective resolutions. * Manage and support Azure environments, including configuration, monitoring, and troubleshooting. * Assist with IT-related projects, such as system upgrades, deployments, and office moves. * Collaborate with team members to improve support processes and implement best practices. * Provide training and guidance to end users on systems and applications. * Create and maintain detailed documentation for technical procedures and user guides. * Monitor and ensure the security and compliance of network and system operations. *Requirements:* * Diploma or degree in Computer Science, Information Technology, or a related field. * 3+ years of experience in technical support, with a focus on customer service and end-user support. * Strong technical skills in Microsoft Azure; *AZ-104 certification* highly preferred. * Experience with troubleshooting and resolving hardware, software, and network-related issues. * Proven ability to manage escalations and work under pressure to resolve high-priority incidents. * Excellent interpersonal and communication skills to assist non-technical users effectively. * Valid driver?s license with the ability to travel occasionally to client sites. *Benefits:* * Competitive salary within the range of $65,000 to $75,000. * Opportunities for professional development, certifications, and career growth. * Access to advanced technology and tools to enhance your expertise. * Supportive and collaborative team environment. *Schedule:* * Full-time, Monday to Friday * Onsite work with occasional travel to client sites in Hamilton *How to Apply:* Interested candidates are encouraged to submit their resumes to Hollingsgate Recruitment. We thank all applicants for their interest, but only those selected for an interview will be contacted. Job Type: Full-time Pay: $65,000.00-$75,000.00 per year Schedule: * Monday to Friday Experience: * IT support: 4 years (preferred) * Managed Services: 2 years (preferred) Licence/Certification: * CompTIA A+ (preferred) Work Location: In person- LocationHagersville, ON
- Workplace information On site
- Salary$65,000 to $75,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9533827108
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