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help desk analyst
Title posted on CareerBeacon - IT Support Specialist
Posted on November 18, 2024 by Employer details TD Bank
Job details
Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$91,200 - $136,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:KEY ACCOUNTABILITIES CUSTOMERDevelop and implement standard support model and processes by using industry best practicesOversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value added and controlled remediation plansAct as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support field with a governance viewParticipate with a governance view as the team identify, recommend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needsInfluence product direction, foresee issues and gaps, identify solutions, and work comfortably with leading edge products that are untested/ unproven in the marketMay help test, debug, and performance analyze and document environment componentsWork with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the projectCollaborate with business leaders, IT professionals, vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicatedLead / contribute to the project management processes conduct pre and post implementation reviewsIntegrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless deliveryEnsure appropriate security levels are established and maintained for processes, information exchange and system implementationsInterface with audit, to ensure all artifacts are in order.Drive and manage controls environment (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resource)Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of production environmentSHAREHOLDERReview, define, enforce and influence standards and appropriate quality measures/metricsEnsure systems and operational availability meets or exceeds negotiated service levels, and report results as requiredAdhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as requiredFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Comply with well-defined enterprise technology delivery practices and standards and project management disciplinesAssist in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidentsContinuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutionsDevelop- LocationLondon, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2122676
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