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operations supervisor
Title posted on CareerBeacon - Operations Officer II
Posted on November 17, 2024 by Employer details TD Bank
Job details
Work Location:Edmonton, Alberta, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$43,700 - $58,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Appraisal Officers are responsible for ensuring compliance with TD Appraisal Risk Rules through diligent review of appraisal reports. They verify the accuracy of these reports and publish the results on the customer application's appraisal compliance screen, providing clear and accessible information to relevant stakeholders. Additionally, they maintain professional communication with branch partners, MMS (specialized sales teams), Private banking, Small Business, underwriting teams, and other partners, showcasing a strong understanding of appraisal compliance processes to effectively meet partner and customer needs. Bilingualism is considered an asset in this role, as it enables our team to support diverse language requirements and enhance service quality across different regions.Customer:Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.Identify opportunities to improve service delivery.Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.Interact with partners by responding to requests in an effective and timely manner.Use effective relationship skills when communicating with partners/colleagues/customers.Shareholder:Complete assigned workload to meet SLA requirements for service and productivity.Understand internal and industry regulations, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/ procedures.Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients.Actively review internal processes/activities and provide ideas for process improvement.Investigate and escalate non- standard or high- risk activities as appropriate.Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti- Money Laundering, Business Continuity Management)Be knowledgeable of and comply with Bank Code of Conduct.Employee/Team:Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment.Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas.Participate in personal performance management and development activities, including cross training within own team.Keep others informed and up to date about all relevant or useful information related to day-to-day activities.Contribute to a fair, positive, and equitable environment that supports a diverse workforce.Act as a brand ambassador for function and the bank, both inte- LocationVancouver, BC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2121840
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