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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 15, 2024 by Employer details Belair Toyota
Job details
Bel-air Toyota is lookin for a *full-time New Car Delivery Specialist!* *\*\*WORK SCHEDULE IS FROM TUESDAY TO SATURADAY WITH FULL TIME HOURS* *Position Overview:* We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a New Car Delivery Specialist, you will be the last point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity for someone who enjoys helping others and has excellent communication and organizational skills. *Responsibilities* * Ensure that all vehicles ready for delivery has been properly detailed, licensed, fueled etc? prior to the delivery time. * Work with the sales team to ensure that all accessories and add-ons have been properly installed or provided in the vehicle. * Review the customer?s past vehicle purchase history in order to tailor the delivery. * Provide the customer with a re-delivery experience should they wish at another convenient time and location. * Ensure that all paperwork needing to be completed is prepared for the customer prior to delivery and that all documents needing to be given are present. * Perform a dealership orientation (tour) for each customer and book their first appointment. * Collect all customer information that may be missing and obtain privacy act documents. * Set up technology features on the vehicle such as navigation, cell phone, garage openers, seats etc? * Keep up to date with new vehicle technologies * Educated customers about CSI * Take pictures of each customer delivery * Other duties as assigned * Upsell products or services to maximize sales opportunities *Requirements* * Valid driver?s license is required * Fluent in French and English is required * OMVIC license is an asset * Excellent communication skills in English and French, both verbal and written * Strong ability to communicate effectively with customers and provide exceptional service * Proficient in data entry and navigating computer systems * Sales-oriented mindset with the ability to upsell products or services * Previous experience in customer service or related field is preferred * Knowledge of phone etiquette and professional phone mannerisms * Ability to multitask, prioritize, and manage time effectively * Comfortable working in a fast pace environment and as a team * Resourceful and self-sufficient * Attention to detail *What we offer:* * Fair and competitive wage based on experience * Co-paid benefits, including dental and health care * Ongoing training * A supportive and inclusive work environment * Employee discounts in sales, parts and service * Opportunities for career advancement within the company If you are a customer-centric professional with a passion for the automotive industry, come join our team! We are an equal opportunity employer. Please note that only the selected candidate will be contacted. We are an equal opportunity employer. Job Types: Full-time, Permanent Pay: $50,000.00-$55,000.00 per year Additional pay: * Commission pay * Overtime pay Benefits: * Company events * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site gym * On-site parking * Paid time off * Store discount * Wellness program Schedule: * 8 hour shift Experience: * Customer service: 3 years (preferred) * sales: 1 year (preferred) Language: * French (required) Licence/Certification: * Driving Licence (required) * OMVIC (preferred) Work Location: In person- LocationOttawa, ON
- Workplace information On site
- Salary$50,000 to $55,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9529667699
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