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help desk technician
Title posted on Monster - Service Desk Technician L2
Posted on October 23, 2024 by Employer details CA-Procom
Job details
Service Desk Technician L2 On behalf of our client in the Consulting Sector, Procom is looking for a Service Desk Technician L2 Service Desk Technician L2 - Job Description Provide outstanding customer service. Has a strong desire to learn. Be logged into Call Center and ready to take incoming calls during standard business hours. Be in the on call rotation for after hour support Closely monitor ticket queue for incoming tickets and route to proper teams if not able to resolve. Document all end-user requests and interactions in ticketing system completing all steps as defined. Provide technical account management for customers resolving issues and escalating when appropriate. Provide fast responses and maintain a high- LocationOttawa, ON
- Workplace information On site
- SalaryNot available
- Starts as soon as possible
- vacancies 1 vacancy
- Source Monster #297977
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