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front desk manager
Posted on November 13, 2024 by Employer details 905-418-8000
Job details
*Overview* We are seeking a Front Desk Manager to join our team and be the face of our establishment. The ideal candidate will be responsible for overseeing all front office operations and ensuring exceptional guest experiences. *Duties* - Manage the front desk, including handling check-ins, check-outs, and reservations - Supervise front office staff and ensure they provide outstanding customer service - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain a clean and organized front desk area - Coordinate with other departments to ensure seamless guest experiences - Utilize phone systems efficiently to manage incoming calls - Implement and maintain standard operating procedures for the front office *Experience* - Previous experience in a hotel or hospitality setting is required - Strong customer service skills with a focus on guest satisfaction - Proficiency in bilingual or multilingual communication is a plus - Knowledge of front desk operations and guest services - Ability to multitask effectively in a fast-paced environment Job Type: Full-time Pay: $37,949.79-$65,487.38 per year Benefits: * On-site parking Flexible language requirement: * French not required Schedule: * 8 hour shift * Evening shift * Holidays * Monday to Friday * Morning shift * Night shift * On call * Overtime * Weekends as needed Experience: * Guest services: 1 year (required) * Hotel experience: 1 year (required) * Front desk: 1 year (required) Work Location: In person- LocationAurora, ON
- Workplace information On site
- Salary$37,949.79 to $65,487.38YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9526546116
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