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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative (CSR)
Posted on November 12, 2024 by Employer details CS-1 Transportation Inc
Job details
CS-1 Transportation Inc. is a full service transportation and logistics management company, specializing in cross-border and domestic LTL/FTL, Flatbed services, and expedited Ground and Air Solutions. We provide a full spectrum of integrated products and services from a single source. In a competitive global economy, logistics is playing an increasing role; our goal is to help you reduce costs, while expanding corporate service and performance through a more efficient and streamlined supply chain. We are looking for an exceptional Customer Service Representative to join our team on a immediately. If you put customers first and want to learn more about logistics and transportation then this is the position for you! *Hours:* 8hr Day shift (Monday to Friday) *Location:* This is an _*Office based position*_ - 5026 South Service Rd., Burlington, ON L7L 5Y7 *JOB DESCRIPTION* *As a Customer Service Representative, your main responsibilities will be required:* * To handle all aspects of the company?s operations from phone calls to dealing with carriers * To track and trace current loads * Inform the customer the whereabouts of their freight via email, or phone * To be responsible for the movement of loads within the CS-1 customer base * Collect POD from carriers * Add carrier packets and update profiles * Update shippers and consignee profiles * To assist in saving documentation, customs docs and facilitating the docs to carriers *Additionally, you will be trained how to dispatch loads and cross trained as a dispatcher in the event of absenteeism, which could include:* * Phone calls to deal with carriers * Entering new loads * Negotiating rates with carriers * The movement of loads within the CS-1 customer base *Qualifications* * Problem-solving skills; ability to prioritize effectively * Excellent and clear communication skills * Friendly attitude; takes pride in job * Strong business acumen; able to make quick decisions, interpret data * Excellent time-management and multi-tasking skills * Proficient skills with Microsoft office applications * Ability to adapt to new software *Requirements* * Min. 1-year previous industry experience (preferred) * Min. 1-year previous customer service experience - high volume (preferred) * Proficient in Canadian and USA geography * Must be able to proficiently speak/write English * Reliable transportation to main office in Burlington Job Types: Full-time, Permanent Pay: From $42,900.00 per year Additional pay: * Bonus pay * Overtime pay Benefits: * Casual dress * Company events * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Schedule: * 8 hour shift * Day shift * Monday to Friday Application question(s): * Do you have reliable transportation? Experience: * Customer service (call center): 1 year (required) * Transportation (3PL-Non-Asset) broker: 1 year (preferred) Language: * English (required) Work Location: In person- LocationBurlington, ON
- Workplace information On site
- Salary$42,900YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9524589647
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