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business general manager
Title posted on indeed.com - General Manager
Posted on November 08, 2024 by Employer details McCowan Retirement Residence
Job details
*About Metta Lifestyles* Metta Lifestyles is a rapidly growing Canadian company committed to operating first class retirement communities in Toronto and Ottawa. Our team share a passion for providing the best-in-class quality of care. The key differentiator for Metta Lifestyles is our expertise in heavier care services and an extensive memory care program. Metta communities offer a wide range of living and care options to ensure the needs of our residents are met with convenience, flexibility, and peace of mind. As a focused and dynamic team, we are open to new ideas and looking for energetic individuals to join our growth. *The Opportunity* Reporting into the CEO, the General Manager directs the overall operation of the retirement residence to maximize profitability and occupancy in accordance with Metta Lifestyles? guidelines and strategic direction. The General Manager will also work hand in hand with the Regional Director of Hospitality and the Regional Director of Wellness and Care. The successful candidate will provide leadership to the management team, monitor the financials and budgets of each department, assist with the implementation of marketing initiatives to drive sales, and develop and foster a positive environment for residents and staff alike. The ideal applicant will have strong leadership and communication skills, along with a passion for enriching the lives of the residents in their care. *Responsibilities* · Provides overall operational leadership to the residence including with regards to customer service, continuous improvements, food services, health & wellness, activities, health & safety management, facilities management and financial management. · Participates in the development, execution and achievement of the long term strategic plan for the residence. · Maintains Metta Lifestyles? high standards of superior customer service while building and maintaining strong relationships with the local community, current and prospective residents, employees, and managers. · Develops and implements marketing initiatives to attract prospects and referral sources to our communities by showcasing our features, functions and benefits in order to achieve occupancy goals. · Promotes good communication and a healthy work environment to achieve a high level of employee satisfaction. · Conducts annual performance reviews of the management team and addresses any performance issues. · Leads and oversees the development of annual team objectives and goals. · Promotes and maintains capital and operational budgets. · Monitors financial performance of departments. In addition, monitor inventory and purchasing activities, and manage capital projects and expenditures. · Ensures service expectations are met by understanding business issues and concerns, obtaining feedback from residents on service levels and quality of care in order to continuously exceed service expectations. · Conducts prompt follow-ups on all visits and inquiries. · Ensures model suites and/or show rooms are in proper order and always ready for tours. · Makes recommendations to the CEO on how to maximize resident satisfaction, streamline processes, seek new revenue opportunities and other opportunities of value. · Other assigned duties as required. *Education & Qualifications* · Degree or diploma in healthcare administration, long-term care and a proven track record in the retirement industry an asset. · At least 3-5 years of management experience in the retirement or hospitality industries. · Strong knowledge and understanding of the budget process, profit and loss statements, and control of expenses and costs. · Previous clinical experience an asset. · Strong leadership, communication and interpersonal skills, with a proven ability to lead by example · Excellent computer skills, including a high level of proficiency with Microsoft Office. · Ability to plan, organize, and prioritize work and time effectively to meet deadlines. · Ot- LocationScarborough, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9520896237
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