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customer service clerk
Title posted on CareerBeacon - AssociateReference Material
Posted on November 08, 2024 by Employer details Bell Canada
Job details
Req Id: 420981At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. On the Consumer and Small business team you'll work across a portfolio of brands and solutions. From Bell's best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada. And it's not just the options we provide, it's how we provide them. On this team you'll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive. Company name: Bell Canada Job location address: 100 Wynford Drive, Toronto, On.Job status: Regular - Full Time Number of positions: 1 Candidate required: December 2024 Application deadline: November 17, 2024 Name and description of the hiring department:As a key member of the Offer Execution team, this position is responsible for the execution and building of various retention offers in NBA. Working closely with the pricing, strategy and business intelligence teams you will be responsible for accuracy of offers and speed in execution of offer builds that will insulate our customers and reduce churn. Drive process reengineering to refine processes and minimize time to execute offers and thus reduce churn. Our ultimate goal is to create loyalty and create a positive experience for our customers. If you are someone with passion, fresh ideas, and an ability to work under pressure with accuracy and speed, you may be the right person to join our team.Job Duties / Accountabilities:Ownership of the overall offer builds in various systems including BM, BRS and XLOB End to end offer execution across all systems with speed and accuracyDevelop and refresh frequent campaigns executed for retention in coordination with pricing team. Coordinate with multiple cross functional teams to launch in tight timelines Testing of offers once built to ensure accurate outcome of offer recommendations following the right customer pathsBuild logics which ensure all the possible permutations are capturedResponsible for problem resolution and investigation through trouble shooting with multiple IT, marketing and BI teamsWork closely with pricing, BI, IT and channel to ensure seamless customer experienceMaintenance, reporting and ongoing checks for cleanup of existing offersProactive in developing new campaigns and investigationsEssential Qualifications / Competencies:Quick learner with problem solving experience with attention to detailExcellent interpersonal skills and the ability to work well within team and cross functional teamsAbility to effectively communicate all cross functional teamsPositive attitude, dynamic, professionalSuperb organization and planning skills ? Multi-task and Prioritization abilityMS Excel intermediate level (Pivots and Vlookup)MS Word and MS PowerPoint basic levelEnergetic self-starter who thrives in a fast-paced environmentAbility to work independently, organized and self-disciplinedSelf-motivated team player with strong work ethicsPreferred Qualifications / Competencies:Strong organizational and time management skills to meet deadlines & handle changing prioritiesExperience in a call center environmentUndergraduate Degree in Business or CommerceTelecom experience consi- LocationToronto, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Source CareerBeacon #2123065
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