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service agent, guests - hotel
Posted on November 08, 2024 by Employer details SANDMAN HOTEL GROUP
Job details
JOB REQUIREMENTS: Completion of a two-year apprenticeship program in front desk operations or hotel management preferred1 year of experience as a Hotel Front Desk Clerk PreferredExperience in all aspects of customer service and people managementStrong working knowledge of accounting practices and principlesAbility to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions requiredExceptional conflict resolution, negotiation, and objection handling skillsAble to effectively communicate both verbally and in writingHigh level of proficiency with Microsoft and Maestro software packages DUTIES: To provide a warm, welcoming and friendly environmentResponsible for checking guests in and out of the Hotel.Luggage assistanceIssues room keys, pamphlets, discount cards, etc.Answers various questions from guests and arranges transportation for guests.Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.Book telephone reservationsComputes bills, collects payment and makes change for guests.Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.Print updated in-house, arrival, departure, and room sta- LocationRegina, SK
- Workplace information On site
- SalaryNot available
- Starts as soon as possible
- Source SaskJobs #1376090
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