Discover jobs
Job Search
front desk agent
Posted on November 05, 2024 by Employer details Best Western Colonel By Inn
Job details
Job description Your day-to-day * Welcome guests in a friendly, prompt, and professional manner. * Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. * Up-sell rooms where possible to maximize hotel revenue. * Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank. * The issue, control and release guest safe-deposit boxes. * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. * May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. * Promote teamwork and quality service through daily communications and coordination with other departments. * Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. This job requires the ability to perform the following: * Remain stationary for extended periods of time * Carrying or lifting items weighing up to 50 pounds * Handling objects, products, and computer equipment * Use a keyboard to operate various property management and reservations systems, etc. Other: * Communication skills are utilized a significant amount of time when interacting with guests and employees. * Reading and writing abilities are utilized often. * Basic math skills are used frequently. * Problem-solving, reasoning, motivating, and training abilities are often used. * May be required to work days, evenings, weekends, and/or holidays. Job Types: Permanent Salary: From $17.20 per hour Job Types: Part-time, Permanent Pay: From $17.20 per hour Schedule: * 8 hour shift * Evening shift * Night shift Experience: * customer service: 1 year (preferred) Work Location: In person- LocationSmiths Falls, ON
- Workplace information On site
- Salary$17.20HOUR hourly
- Terms of employment Permanent employmentPart time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9515248296
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: