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service advisor - auto repair
Title posted on CareerBeacon - Service Advisor
Posted on November 01, 2024 by Employer details Colbourne Autogroup
Job details
At Colbourne Ford our vision is simple: to be unwavering in our commitment to customer satisfaction, to treat every customer like they are family and to offer fair, competitive pricing.Job Description:As Service Advisor, you are the dealership's front-line client relations and service representative. Your reliable communication skills enable you to explain vehicle diagnosis, recommended necessary service work to prolong vehicle longevity, based on your communication with the technicians. Reporting to the Service Manager, the Service Advisor will:Determine automotive problems and services by listening to customer's description of symptoms and clarifying description of problems.Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develop estimates by costing materials, supplies, and labor.Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns.Maintain automotive records by recording problems and corrective actions planned.Manage customer phone callsCommunicate with the parts department on parts availability, pricing, parts deliveryMaintain Ford Service Advisor training and adhere to Ford's online program and toolsReceive and process customer paymentsCoordinate service needs for fleet customersRequirements and Skills:Previous experience an asset but not requiredExcellent technical skillsProven customer service, communication and relationship building skills and experienceAnalytical and problem-solving skillsIT, computer, and data base experienceValid drivers license with an acceptable drivers abstractCompetitive salary including benefits.Interested applicants should submit their resume and cover letter no later than November 15th to Shaun Crawley, Service Manager, Colbourne Ford, at shauncrawley@colbourneford.ca- LocationSydney, NS
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2121722
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