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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 31, 2024 by Employer details Harmonic
Job details
At MDT Manufacturing ? Harmonic Plant, we are proud of the company culture we have created and maintained. Each employee lives out the core values and is invested in the future of the company. What makes working at the Harmonic Plant so special? The unfiltered truth is that it?s the authenticity of the owners of MDT Sporting Goods and the passion of the employees they?ve selected to be a part of it. As a customer service representative of our high-performing team at Harmonic, you will be responsible for maintaining customer relations, generating quotes for customers, and keeping the ERP system up to date with pricing. We are looking for someone who is empathetic, organized, and committed to helping our customers succeed. *Responsibilities* * Respond to customer inquiries via phone, email, and chat in a timely and professional manner * Handle and resolve customer complaints, providing accurate information and ensuring satisfaction * Generate quotes for customers based on their needs and communicate pricing, specifications, and terms clearly * Collaborate with internal teams to resolve complex issues * Identify and escalate priority issues to the appropriate team or supervisor * Follow up with customers to ensure their concerns are addressed effectively and that quotes meet expectations *Qualifications* * High school diploma or equivalent; a bachelor's degree is a plus * Proven customer service experience * Experience with quoting processes * Excellent communication skills, both written and verbal * Ability to prioritize and manage time effectively * Familiarity with Google Suite * Strong problem-solving skills and a positive customer-focused attitude Job Type: Full-time Pay: $20.00-$25.00 per hour Expected hours: 40 per week Additional pay: * Overtime pay Benefits: * Casual dress * Company events * Dental care * Extended health care * Flexible schedule * Paid time off * Profit sharing * RRSP match * Tuition reimbursement * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Monday to Friday Ability to commute/relocate: * Chilliwack, BC V2R 0L1: reliably commute or plan to relocate before starting work (required) Experience: * Customer service: 1 year (preferred) * customer quoting: 1 year (preferred) Language: * English (required) Work Location: In person- LocationChilliwack, BC
- Workplace information On site
- Salary$20.00 to $25.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9508309779
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