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user support technician
Posted on October 30, 2024 by Employer details Cloudnet Canada
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Attention to detail. Sitting. Experience: Experience an asset. Support for persons with disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Provides awareness training to employees to create a welcoming work environment for youth. Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Support for mature workers: Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.) . Supports for visible minorities: Offers mentorship programs that pair members of visible minorities with experienced employees.- LocationNasonworth, NB
- Workplace information On site
- Salary$34.50HOUR hourly / 32 hours per week
- Terms of employment Permanent employmentFull time
- Day, Overtime, Morning
- Starts as soon as possible
- vacancies 2 vacancies
- Source Job Bank #3136927
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Additional information
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
- Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
Supports for visible minorities
- Offers mentorship programs that pair members of visible minorities with experienced employees
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-29
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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