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customer service clerk
Title posted on AgCareers.com - NAS Customer Service Representative - New Hamburg, Ontario
Posted on October 30, 2024 by Employer details Wilbur-Ellis Company
Job details
Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment."We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you."Job DescriptionAre you seeking a long-term opportunity with a leading company? Do you have at least three years of customer service experience, including logistics, dispatching, and invoicing? If this sounds like you, we want to hear from you!General Purpose and Scope of Position: The Customer Service Representative position will support the Operations Department with various functions, including Customer Service functions, such as order entry, invoicing, and other duties, assisting in the coordination of inbound and outbound truck and rail logistic functions for New Hamburg plant operations, supporting Alpine Brand, Industrial Chemicals, and Deicer & Mining; logistic requirements for movement of finished product and raw material orders; raw material receipts and inventory reconciliation.Key Skills and Abilities: High School Diploma required; two-year Associate Degree preferred and 3-5 years related experience in customer service and clerical workProficient ten-key typing skillsExperience with Microsoft Great Plains experience preferredExperience in agriculture or chemicals preferredKey Personal Attributes Include: Experience with railcar and truck logistics preferredPossess good oral and written communication skillsProficient with Microsoft Office applications, including Excel, Word, and OutlookA high level of commitment and accountability in all areas of responsibilityStrong communication and interpersonal skills are required for positive interactions between internal and external employees, customers, and suppliersThe ability to demonstrate and maintain professionalism in interactions with others, including the ability to work with a high level of confidentiality, is needed.Ability to work and contribute independently and/or within a team on given assignmentsAbility to prioritize and multi-task to accomplish multiple assignments and meet deadlines Specific Responsibilities and Key Deliverables Include: Fertilizer and Industrial Order Taking via phone, fax, or email confirming orders and expected delivery times with plant and customer. Order entry and necessary shipping packet paperwork. Invoicing for Ag and Industrial Sales, which includes both Plant and Terminal Sales for Canada.Work with Customer Service Manager to resolve any customer issues, including, but not limited to product and invoicing issues.Input warehouse transfers and raw material receipts for Plant and TerminalsRailroad Contact - Order loaded rail cars from the Plant to correct railroad, release empty raw material rail cars, contact railroad for scheduled switching movementsPlant Inventory Reconciliation - work with the Plant Manager and Lab personnel to reconcile any inventory issues before sending to the Inventory AccountantDispatching - assist in scheduling deliveries, communicating with Plant and Terminals for Production needs and timelines, and determining available drivers/equipment24/7 production support during Ice Melt season for Dispatch arrangements as requiredOther Duties as assignedCompensation and Benefits: In compliance with all states and cities that require transparency of pay, the base compensation for this position is $25.00 per hour. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits, https://bit.- LocationNew Hamburg, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source AgCareers.com #967452
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