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account manager - sales
Title posted on indeed.com - Inside Sales Account Manager
Posted on October 28, 2024 by Employer details Now Health Group Canada / Puresource Corp.
Job details
*Who we are:* As a family-owned company since 1968 ? NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives. A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel. Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day. *Job Title:* Inside Sales Account Manager *Location:* Guelph, ON (In-person, Onsite) *Scope for the position: * The Inside Sales Account Manager needs to be Bilingual (English and French) and provide consistent sales representation to existing Puresource customers, assigned new customers and all customer requests, thereby reducing misunderstandings, improving customer service and boosting sales and to supply on time and accurate order processing. *Basic function of the position:* _Territory Sales Calls: _ Inside Sales Account Managers are assigned specific territories. These territories are to be serviced by the sales rep on a predetermined schedule based on support needs of the customer. The sales rep is responsible to be aware of several different policies at Puresource. These include, but are not limited to, terms, credit and return policies, and product knowledge etc. _Sales Calls:_ Inside sales Account Managers are assigned specific accounts to build rapport and provide the highest level of customer satisfaction, while maintaining and expanding Puresource product lines. Identifying key decision makers within assigned accounts to facilitate entire sales process from the initiation of the original call through order processing. _Answering Phones__*:*_Answeringphones in a courteous and pleasant manner is the responsibility of the inside sales rep in line with Puresource?s mission of providing the best customer service to its customers. _Processing Orders__*: *_Reps are responsible to input all company orders with accurate store and order information and to ensure the appropriate follow-up whether received by phone/fax or e-mail. All orders at some point should be dealt with as a result of a call to the customer. In the case of fax or email, you want to call the customer to confirm receipt of the order. While on the phone, it is the opportune time to clarify any issues with the order, let the customer know if a product is out of stock or discontinued and provide alternatives. Also increase sales through up-sells via bi-weekly sales or volume deals, and see if we can be of any further assistance to the customer. Reps are expected to meet all time lines that are set out in our policies and are responsible for checking fill rates. Reps are also responsible to ensure maintenance of the order database as per the order entry SOP. _Catalogue:_ Puresource publishes a quarterly catalogue to highlight specials, new items and promotions. It is the sales rep?s responsibility to ensure that their customers are made aware of these promotions and new products and encourage the trial of these items. Unpublished discounts, promotions, and demos must have approval from Sales Manager. _Sales Support__*:*_At times the Inside Sales Account Managers will also provide support to all other sal- LocationGuelph, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9504227157
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