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customer service representative - call centre
Title posted on indeed.com - CSR - Customer Service Representative
Posted on October 25, 2024 by Employer details Pro-Line Building Materials
Job details
Pro-Line Building Materials Ltd. is a leading distributor of roofing, insulation and waterproofing products in Western Canada we are currently taking applications at our Kelowna, B.C. store for a full time Customer Service Representative. The Customer Service Rep is responsible for assisting, maintaining, and building profitable relationships with our customers by ensuring all customer requirements are met to the best of Pro-Line's abilities. * Communicate effectively with all team members (warehouse to office) regarding customer objectives * Overseeing warehouse and yard is tidy, organized, and that stock rotates * Compile and maintain all sales orders as they flow through the branch * Contribute to the work environment that leads to a winning team and personal growth * Participate as a key player by supporting operational needs * Maintain housekeeping standards as set by the management staff * Acknowledge and greet appropriately customers in a timely manner * Dressed in appropriate attire (proper tied up footwear, no tattered clothing) * Process customer orders in a courteous, efficient, and timely manner * Recognize sales orders with delivery deadlines and back orders * Effectively present and demonstrate products and services offered to the customers * Manage telephone calls professionally with good communication skills * Attend to customer questions, challenges, and facilitate a satisfactory resolution * Support outside sales reps by gathering customer information to achieve a successful delivery * Ensuring sales orders have been double checked the day prior to delivery * Fill out Bill of Ladings with all pertinent information (address, loading instructions, directions, pitch, etc.) * All other duties as specified by management *Requirements:* * Minimum 1 year in Customer Service capacity * Physically fit, and able to lift over 50lbs * Fluent in English * Forklift experience required * Follow Procedures and Protocols as instituted * Knowledge of building codes or building materials is an asset. * Maintain organized, clean and safe work environment Pro-line Construction Materials Ltd. offers a competitive salary, strong benefit package and RRSP program. Benefits: * Extended health care * Dental care * Life insurance * On-site parking * Vision care Job Type: Full-time Job Type: Full-time Pay: $21.00-$23.00 per hour Schedule: * 8 hour shift * Monday to Friday Work Location: In person- LocationKelowna, BC
- Workplace information On site
- Salary$21.00 to $23.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9501571967
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