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technical support engineer
Posted on October 24, 2024 by Employer details IC 360 Solutions
Job details
*Position: Technical Support Engineer* *Area of Expertise:* IT Cloud Integration and Advisory *Location:* Hybrid (Ottawa, Ontario) *Language:* Bilingualism (French/English) required *Start:* As soon as possible *Salary Range:* $62,500 to $78,000 + Benefits *Type:* Full-time *Hours of Work:* Weekdays between 11:00 am ET to 7:00 pm ET. Some weekend work may be required. *ABOUT IC 360* IC 360 is a dynamic and growing company focused on modernizing IT infrastructure for our clients and providing managed services for the modern IT infrastructure. We deliver cutting-edge solutions that help businesses stay competitive in the digital era. By joining our team, you'll be at the forefront of technological innovation, collaborating with a team of solution-oriented consultants, implementers, and operators, all dedicated to helping our clients leverage technology to enhance their business efficiency. We?ve selected Microsoft 365 and Azure as the foundational ecosystem of our Technology solutions. We leverage many other tools to deliver on our mandate with clients. *THE OPPORTUNITY* Join our team at IC 360, where you'll work with external clients to deploy innovative technology alongside a talented group of professionals. You?ll collaborate closely with Systems Engineers on projects and quickly learn best practices through hands-on experience. We take pride in delivering high-quality solutions to clients who prioritize and invest in doing things right, allowing you to implement the most advanced technologies. At IC 360, we embrace the ever-changing world of technology. Here, you?ll have the chance to expand your expertise, focusing less on traditional infrastructure and more on the strategic use of applications, data, automation, and analytics. As we navigate this exciting shift in the tech landscape, we?re looking for forward-thinking individuals to join us. The ideal candidate will be/have: - Bilingual (English/French) - 3+ years of corporate service desk support experience - At least 2 years of experience with Microsoft 365 - Ambition to grow into a Senior Consultant role, working on diverse projects with clients - A passion for continuous learning and adapting to technological advancements *RESPONSIBILITIES* The Employee is to generally provide support in the areas of cloud technology architecture and implementation, with emphasis on Microsoft cloud technologies. Specifically, the Employee will: - Respond to front-line tickets from Managed Services clients, diagnosing and troubleshooting system issues to identify root causes of outages. - Provide support for projects involving the integration and consolidation of enterprise technology platforms. - Assist with the configuration of cloud technologies, focusing on but not limited to Microsoft Office 365, Azure, and AWS. - Support the underlying infrastructure for cloud services, including networking (switching, routing, firewalls) and Windows Servers. - Make recommendations on technology standards within IC 360 to ensure efficient deployment of platforms for clients. - Collaborate with the team to advise clients on technical architecture and assist in planning their technology solutions. - Contribute to the development and implementation of security management plans for applications used by clients and external personnel. - Support project teams and vendors involved in designing, developing, and maintaining business-critical systems and data warehouses. - Provide input to Senior Systems Engineers on server configurations and infrastructure improvements for application enablement. - Offer technical advice during the selection process of hardware and software solutions for systems or applications. - Develop and maintain documentation for applications and platforms. - Coordinate with third-party vendors to support client technology deployments. - Contribute to the creation of business cases and assessment reports by providin- LocationOttawa, ON
- Workplace information On site
- Salary$62,500 to $78,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9498867432
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