Discover jobs
Job Search
customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 23, 2024 by Employer details Stainless Process Equipment
Job details
*Position Summary:* Stainless Process Equipment (SPE) is one of the largest stocking distributors of sanitary pumps, valves, process components to the food, beverage, dairy, pharmaceutical, and personal care industry. We are presently looking for motivated, enthusiastic individuals to join our Customer Service Team. This position is responsible for building quotes on all inbound inquiries from existing and prospective customers, providing supports to the Marketing and Sales teams and working closely with the logistic/warehouse team to maintain a high customer service level. *Responsibilities:* Your responsibilities are likely to include, but not be limited to: * Answer incoming customer calls regarding customer inquiries on requests for quotes, product availability, delivery, and general customer concerns and/or questions. * Have a defined customer base and/or work directly with Outside Sales Representatives on a specific territory. * Work with outside and inside sales teams to best serve customer needs. * Possess the ability to dialogue with customers and identify opportunities to offer additional services and/or equipment in our portfolio. * Possess the ability to be proficient in navigating Business Operation Systems. Training will be provided. * Will participate and work with current Sales Team and/or suppliers to gain product knowledge. * Update customer information on a database. * Possess excellent verbal and written communication skills. * In general, possessing knowledge and technical insight in the Sanitary Market and on Process Equipment (pump & valve components, fittings) would have a favourable advantage. *Competencies:* ? Display professionalism when dealing with internal and external customers ? Must be mechanically inclined or have some technical education ? Experience working in wholesale or retail distribution environments is an asset ? Post-secondary education ? Advanced skills in MS Office ? Ability to work efficiently and effectively under pressure with simultaneous deadlines ? Plumbing products knowledge, plus excellent oral and written communication, presentation and facilitation skills. Advanced bilingual skills in both English and French is an asset. ? Advanced problem-solving skills *Performance Behaviors (Competencies):* ? Initiative ? Applied learning ? Teamwork ? Organizing and planning skills ? Communication ? Quality of work ? Self-starter and multi-tasker ? Building customer relationships ? Flexibility Work Remotely * No Job Types: Full-time, Permanent Additional pay: * Bonus pay Benefits: * Company events * Dental care * Extended health care * Life insurance * On-site parking * RRSP match Schedule: * Day shift * Monday to Friday Application question(s): * Are you mechanically inclined or have some technical education/experience? * Do you have experience working in a wholesale or distribution environment? * Do you have any plumbing knowledge? * Are you bilingual in both English and French? Work Location: In person- LocationOakville, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9498213738
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
- Date modified: