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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 16, 2024 by Employer details Holmes + Brakel Business Interiors
Job details
Co-Ordinate all details following a Furniture Sale including Quotation, Purchase, and Delivery of Office Furniture within specific timeframes and deadlines, making changes and corrections as required. *QUALIFICATIONS:* * Good Interpersonal / Customer Service Skills. * Detail Oriented and Accurate. * Confident person who can handle changes at short notice. * 2-3 years experience in a professional office environment. * Excellent Oral and Written communication required. * Superior MS Office Skills. *CORE COMPETENCIES:* * Relates and communicates well with Holmes + Brakel management and staff, clients and vendors * Team Player * Ability to multi-task and work in a fast-paced environment * Strong work ethic * Excellent organizational and time management skills * Demonstrates punctuality and reliability * Knowledge of Office Administrative functions and associated practical experience in a computerized environment * Able to work on own initiative with minimal supervision * Able to independently prioritize work responsibilities * Proficient in the use of data entry software, spreadsheet and email software * Exercise confidentiality in all matters pertaining to the company KEY RESPONSIBILITIES: * Enter Information and Monitor Accuracy of Database * Liaise with team members / sales / design staff on orders, specifications and queries / issues * Verify Order Acknowledgements for accuracy and promptly resolve and update any differences * Verify required shipping dates and issue change order if necessary * Update Orders for changes / corrections; Follow through with supplier to confirm change orders, delivery dates, times, locations and receiving instructions etc. * Responsible for shipping schedules, warranty and claims communication with manufacturers * Obtain freight quotes from carriers if required * For larger projects, create and maintain order tracking spreadsheet and ensure it is communicated to internal team/ client as required * Ensure all costs are captured in proposals, and add line items and Purchase orders as required to ensure completion in a timely fashion * Keep client apprised of shipping /receiving arrangements, delays, installation plans. * Confirm all details with supplier and client day prior to installation * Maintain orderly and accurate files and records, accessible to the team to allow others to assist clients with information when required Job Type: Full-time Flexible language requirement: * French not required Schedule: * Monday to Friday Experience: * Microsoft Office: 1 year (required) * Data entry: 1 year (required) * Customer service: 1 year (required) * Time management: 1 year (required) Work Location: In person- LocationKanata, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9489329316
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