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user support technician
Posted on October 14, 2024 by Employer details Intelli Matrix
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Office building. Tasks: Give access to computer networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: 1 to 2 people. Computer and technology knowledge: Networking software. Networking security. Internet. Servers. Security software. Word processing software. Mail server software. HTML editing software. MS Office. MS Windows. SharePoint. Security and safety: Bondable. Work conditions and physical capabilities: Tight deadlines. Repetitive tasks. Manual dexterity. Attention to detail. Sitting. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Organized. Ability to multitask. Screening questions: Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Experience: 7 months to less than 1 year. Financial benefits: As per collective agreement.- LocationWindsor, ON
- Workplace information On site
- Salary$28.50 to $33.00HOUR hourly (To be negotiated) / 32 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Early Morning, Morning
- Starts as soon as possible
- Benefits: Financial benefits
- vacancies 1 vacancy
- Source Job Bank #3117271
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Office building
Responsibilities
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking security
- Internet
- Servers
- Security software
- Word processing software
- Mail server software
- HTML editing software
- MS Office
- MS Windows
- SharePoint
Additional information
Security and safety
- Bondable
Work conditions and physical capabilities
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Ability to multitask
Benefits
Financial benefits
- As per collective agreement
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-12-12
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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