guest services manager
Posted on
October 09, 2024
by
Employer details
Vancouver Airport Marriott Hotel
Job details
Reporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following:
· Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires
· Lead, motivate and train associates. Continuously strive for an engaged, enthusiastic, high performing team through leading by example
· Responsible for providing timely feedback and coaching to the Front Office Hourly associates
· Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Guest Satisfaction Survey, Yelp, etc.), content creation and social customer service
· Support and maintain close and effective working relationships cross-functionally with all departments
· Anticipate and exceed guest expectations using Brand Standards, proactively resolving any guest concerns as they arise
· Support and inform the Rooms Operations Manager/ Front Office Manager and other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general
· Assist and support in controlling expenses in the Front Office operation
· Ensure workplace health and safety is actively practiced in the department
· Be alert on Hotel Security, guest safety and security. Ensure all associates are familiar with fire emergency safety procedures
*Qualifications:*
· 2-3 year?s front office experience preferred
· Night Audit experience a big asset
*· Available to work : early morning, mid-day, evenings, graveyard/overnight non-negotiable*
· Able to take initiative and be a self-starter
· Strong guest service skills & supervisory skills are essential
· Strong problem solving skills & attention to detail are essential
· Strong administrative, organizational, and time management skills
· Desire to work in a team-based environment
· Strong oral and written communication skills required
_Vancouver Airport Marriott is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application._
Job Type: Full-time
Pay: $60,000.00-$63,000.00 per year
Benefits:
* Company events
* Dental care
* Discounted or free food
* Extended health care
* Life insurance
* On-site gym
* On-site parking
* Paid time off
* RRSP match
* Tuition reimbursement
* Vision care
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Evening shift
* Morning shift
* Night shift
* Weekends as needed
Work Location: In person
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LocationRichmond, BC
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Workplace information
On site
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Salary$60,000 to $63,000YEAR annually
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9479385214
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