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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on October 05, 2024 by Employer details Cash and Cell
Job details
*Job Summary* We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. *Duties* - Communicate with customers via phone, email, and chat to assist with inquiries and issues - Analyze customer needs and recommend appropriate products or services - Maintain accurate records of customer interactions and transactions - Process transactions efficiently - Utilize excellent phone etiquette to handle incoming calls professionally - Upsell products or services to increase revenue *Skills* - Proficient in English; fluency in Spanish is a plus - Strong customer service skills with the ability to resolve issues effectively - Excellent communication skills both verbal and written - Ability to analyze information and provide suitable solutions - Familiarity with data entry and software like MS Excel - Experience in sales or upselling is advantageous Job Types: Full-time, Part-time Pay: $18.00-$21.00 per hour Expected hours: 20 ? 40 per week Flexible language requirement: * French not required Schedule: * 10 hour shift * Evening shift * Monday to Friday Ability to commute/relocate: * Whitby, ON: reliably commute or plan to relocate before starting work (required) Experience: * Customer service: 1 year (preferred) Work Location: In person Expected start date: 2024-10-14- LocationWhitby, ON
- Workplace information On site
- Salary$18.00 to $21.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9475311484
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