front desk agent
Posted on
October 03, 2024
by
Employer details
Kitchener Inn & Suites
Job details
*Job Overview*
We are seeking a dedicated Front Desk Agent to join our team at the new Holiday Inn Express & Suites. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
*Responsibilities*
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and provide accurate information to guests
- Assist guests with inquiries and resolve any issues promptly
- Process reservations and check-outs efficiently
- Maintain a tidy and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
*Qualifications*
- Previous experience in hospitality or customer service is preferred
- Proficient in phone etiquette and handling phone systems
- Knowledge of hotel operations and front desk procedures is a plus
- Ability to communicate effectively with guests and team members
- Multilingual or bilingual skills are advantageous
- Strong attention to detail and organizational skills
Job Types: Part-time, Permanent
Pay: $17.20-$18.00 per hour
Expected hours: No more than 24 per week
Benefits:
* On-site parking
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Night shift
* Weekends as needed
Experience:
* Customer service: 3 years (required)
Work Location: In person
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LocationKitchener, ON
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Workplace information
On site
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Salary$17.20 to $18.00HOUR hourly
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Terms of employment
Permanent employmentPart time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9472924614
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