receptionist
Title posted on indeed.com -
Front Desk Receptionist
Posted on
September 27, 2024
by
Employer details
Holiday Inn Express & Suites St. John's Airport
Job details
*Job description*
*Holiday Inn Express & Suites St. John?s Airport *is looking for a Customer Service Expert to join our Front Desk team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel.
The Guest Services Agent is a key position within our company. This role will contribute to the overall success of the Hotel by providing superior customer service and an administrative support to the Front Office.
*Responsibilities:*
* Provides superior customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
* Follows established procedures and policies when completing tasks
* Prepares and sends courier packages and ensures accurate billing and records
* Acts as an Ambassador for our hotel, including greeting guests and handling basic inquiries
* Demonstrates a customer service attitude with internal/external contacts
* Provides basic data entry and transaction handling service for the Front Office within a property
* Inputs data accurately into the appropriate database
* Produces statistics and reports on the data as per standard formats
* Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
* Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
* Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies
* Other duties as required
*Skills/Knowledge/Experience:*
* Minimum 1 year experience in similar position preferred
* Advanced communication, interpersonal, and customer service skills
* Technical aptitude
* Able to work flexible hours
* Beginner level in the use of MS Office Suite
* Professional appearance and attitude
* Bondable
* Exemplifies IHG?s core values and enjoys working in a culture of accountability
*Additional Information:*
* All positions will receive required training to fulfill duties & responsibilities
A variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
*Important note:*
* \* _Holiday Inn Express & Suites would like to thank all interested applicants\*_
* _\* Only those selected for an interview will be contacted \*_
Job Types: _Full-time, Permanent_
Pay: From _$18.25 per hour_
Expected hours: _40 per week_
Benefits:
* Dental care
* Disability insurance
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* RRSP match
* Vision care
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Every Weekend
* Holidays
* Morning shift
* Night shift
Work Location: 5 Navigator Avenue, St. John's NL, Holiday Inn Express & Suites
Job Types: Full-time, Permanent
Pay: $18.25 per hour
Expected hours: 40 per week
Benefits:
* Dental care
* Disability insurance
* Discounted or free food
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* RRSP match
* Store discount
* Vision care
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Evening shift
* Every Weekend
* Holidays
* Morning shift
* Night shift
* Overtime
* Weekends only
Work Location: In person
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LocationSt. John's, NL
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Workplace information
On site
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Salary$18.25HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9463334277
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