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customer service agent
Posted on September 24, 2024 by Employer details AYN IMMIGRATION SERVICES LTD.
Job details
Education: Secondary (high) school graduation certificate. Work setting: Tourism. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Order office supplies and maintain inventory. Perform general office duties. Receive and log complaints. Receive payments. Computer and technology knowledge: Database software. Internet. MS Excel. MS Outlook. MS Windows. MS Word. Security and safety: Bondable. Transportation/travel information: Willing to travel. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Experience: 1 year to less than 2 years. Workplace information: Hybrid. Other benefits: Paid time off (volunteering or personal days).- LocationPrince George, BC
- Workplace information Hybrid
- Salary$24.00 to $26.00HOUR hourly (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Starts as soon as possible
- Benefits: Other benefits
- vacancies 1 vacancy
- Source Job Bank #3092859
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Tourism
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
Experience and specialization
Computer and technology knowledge
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
Additional information
Security and safety
- Bondable
Transportation/travel information
- Willing to travel
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Benefits
Other benefits
- Paid time off (volunteering or personal days)
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-11-26
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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