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help desk analyst
Posted on September 24, 2024 by Employer details WhiteWater West Industries Ltd.
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Help desk. Private company, corporation or industry. Office building. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Communicate technical problems, processes and solutions. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses : Microsoft certified IT professional (MCITP). Computer and technology knowledge: Jira. Device drivers. Networking software. Networking hardware. Networking security. Internet. Servers. Desktop applications. File management software. Security software. Multimedia software. MS Active Directory. MS Office. MS Windows. SharePoint. TCP/IP. Wireless networks. Investigative expertise: Background checks (pre-marital, pre-employments etc.). Area of specialization: Project management. Process improvement. Technical support. Business process management. Transportation/travel information: Own transportation. Willing to travel regularly. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Combination of sitting, standing, walking. Own tools/equipment: Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for shift or on-call work?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 2 years to less than 3 years. Workplace information: Hybrid. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits. Financial benefits: Registered Retirement Savings Plan (RRSP). Other benefits: Free parking available. Learning/training paid by employer. Paid time off (volunteering or personal days). Team building opportunities. Parking available.- LocationRichmond, BC
- Workplace information Hybrid
- Salary$30.80HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Overtime, On Call, Morning
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3092348
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
2 years to less than 3 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Help desk
- Private company, corporation or industry
- Office building
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Communicate technical problems, processes and solutions
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- Microsoft certified IT professional (MCITP)
Experience and specialization
Computer and technology knowledge
- Jira
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
Investigative expertise
- Background checks (pre-marital, pre-employments etc.)
Area of specialization
- Project management
- Process improvement
- Technical support
- Business process management
Additional information
Transportation/travel information
- Own transportation
- Willing to travel regularly
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
Own tools/equipment
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-10-24
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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