business general manager
Title posted on indeed.com -
Assistant General Manager
Posted on
September 20, 2024
by
Employer details
Escape Manor
Job details
*JOB SUMMARY*: The Assistant General Manager will be responsible for all aspects of the business, including the overall in-house guest experience, reservations, escape rooms, axe-throwing, responsible alcohol service (as applicable), inventory management, systems management, maintenance and upkeep of facilities, promoting customer reviews and sales initiatives, and managing day-to-day employment matters.
*KEY RESPONSIBILITIES / MANAGEMENT TASKS*:
The Business:
* Manage all aspects of the operation alongside the General Manager
* Know your business and understand immersive entertainment trends and tastes
* Attend local networking events as necessary and develop community relationships
* Help establish ?Escape Manor? as a premiere entertainment brand in the city
* Understand budgets, forecasts and other operational targets
* Report out on targets and make recommendations as to best practices
* Lead by example and be a resource to all members of the team
People:
* Hire, train, and maintain an exceptional team (using HR files)
* Schedule employees and determine optimal staffing levels
* Create development plans for leaders and front-line staff
* Establish and execute ongoing performance management programs
* Work with the GM on new menu ideas, staff incentives and monthly targets
* Manage labour costs in accordance with budget
* Develop a culture of service excellence and ?cheerleading? to drive staff engagement
Facilities and Systems
* Keep the venue in pristine shape, including front and back of house areas
* Monitor and manage lounge, escape rooms and axe-throwing areas
* Check washrooms, storage and food service areas for cleanliness
* Maintain and continuously improve lounge activations and escape rooms
* Be an expert on brand standards, systems (POS, HR) and software and marketing tools
* Develop storage and inventory systems for escape room and axe-throwing materials
* Ensure venue is fully stocked with all necessary supplies and backups
Food and Beverage Service
* Create and manage menus and F&B offerings
* Work with vendor representatives to develop strong account relationships
* Run table checks and engage guests in lounge and axe throwing areas
* Implement responsible alcohol service protocol and culture
* Monitor bar and floor cleanliness and flow
* Periodical revenue drops to the bank for deposit
Community Outreach and Digital Marketing
* Seeking opportunities, negotiating presence at, and fulfilling event presence at varying locals and events conducive to our market
* Creating an outreach sub-calendar within the master marketing calendar, outlining potential activations that we should be a part of and the cost associated
* Procuring and delivering fun and relevant media and providing engaging on-brand copy to enrich the lives of our current and future guests, through various media channels
Guest Services and Other
* Daily review and response to site-specific customer correspondence (email, voicemail)
* Pre-intro to any larger groups coming in that week
* Follow-up thank you and feedback call to all larger groups
* Promote and respond to customer reviews on socials
* Develop and distribute marketing collateral as appropriate
* Other management tasks as assigned or required from time to time
Job Types: Full-time, Permanent
Pay: $40,000.00-$60,000.00 per year
Additional pay:
* Bonus pay
Schedule:
* 10 hour shift
* 8 hour shift
* Day shift
* Night shift
Experience:
* Management: 3 years (preferred)
* Bartending: 3 years (preferred)
Licence/Certification:
* Smart Serve (required)
Work Location: In person
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LocationToronto, ON
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Workplace information
On site
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Salary$40,000 to $60,000YEAR annually
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9455038138
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