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user support technician
Posted on September 20, 2024 by Employer details standard appliances ltd
Job details
Education: College/CEGEP. Work setting: Troubleshooting/diagnostic. Tasks: Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Troubleshoot and resolve technical problems. Communicate technical problems, processes and solutions. Type of product: Major appliances. Large household appliances. Area of specialization: Technical support. Work conditions and physical capabilities: Attention to detail. Ability to work independently. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Time management. Analytical. Screening questions: Are you available for the advertised start date?. Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Experience: 5 years or more. Health benefits: Dental plan. Health care plan. Vision care benefits. Other benefits: Paid time off (volunteering or personal days).- LocationBrampton, ON
- Workplace information On site
- Salary$28.85 to $30.00HOUR hourly (To be negotiated) / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3053018
Overview
Languages
English
Education
- College/CEGEP
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Troubleshooting/diagnostic
Responsibilities
Tasks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Troubleshoot and resolve technical problems
- Communicate technical problems, processes and solutions
Experience and specialization
Type of product
- Major appliances
- Large household appliances
Area of specialization
- Technical support
Additional information
Work conditions and physical capabilities
- Attention to detail
- Ability to work independently
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Time management
- Analytical
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Paid time off (volunteering or personal days)
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-10-20
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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