guest service agent
Posted on
September 19, 2024
by
Employer details
Holiday Inn Express and Suites
Job details
*What?s the job?*
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you?ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You?ll also create a warm atmosphere that makes our guests feel at home.
*Your day-to-day*
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person and on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out ? take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests? needs ? record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time. Following our safety procedures, you?ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day?s schedule
· Jump into other ad-hoc duties when your colleagues need your help
*What we need from you*
*· Flexibility - morning (7.00 AM to 3.00 PM), evening (3.00 AM to 11.00 PM), night (11.00 PM to 7.00 AM), weekend and holiday shifts are all part of the job*
· Communication skills - guests will need to come to you with concerns as well as compliments, so you?ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Fluency in English - extra language skills would be great, but not essential
· Literate and tech-savvy - you?ll need a good grasp of reading, writing, basic maths and computers
· You?ll have a high school diploma or qualification. A college or university degree would be a bonus.
· Experience - ideally, you?ll have spent at least one year in a hotel front desk or guest service position
· Strength - sometimes you?ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. Will be required to stand for long hours.
_*· Must have Opera PMS experience*_
Job Types: Full-time, Part-time
Pay: $17.00-$18.00 per hour
Schedule:
* 8 hour shift
Work Location: In person
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LocationCalgary, AB
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Workplace information
On site
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Salary$17.00 to $18.00HOUR hourly
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9451913166
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