customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 18, 2024
by
Employer details
Colonial Countertops
Job details
*Position Summary*
Customer Service Representatives (or Inside Sales) work in a showroom. They communicate with customers by phone, email, and in person, providing them with product and service information. A design background is recommended.
*Job Duties and Responsibilities?*
* Receive requests and respond to inquiries from customers
* Provide price and deliver quotations, technical assistance and source material to customers
* Assist customers with surface choices
* Maintain relationships with existing and new customers
* Attract potential customers by answering product and service questions, suggesting information about other products and services
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Take payments, process invoices and adjustments
* Enter orders and help set up install schedule
* Assist in day to day administration duties such as: stock entry, transfers, organizing literature and samples in the showroom
* Provide exceptional customer service in a professional manner
* Contribute to team effort and complete other duties as required or assigned.
*? Qualifications*
* Minimum grade 12 with preference given to a post secondary education.
* Professional communication skills
* Strong attention to detail both written and spoken
* Advanced computer skills, ability to learn new programs
* Kitchen and Bath Design knowledge an asset
* Inside Sales/Customer Service experience an asset
* Ideal candidates for the role are efficient and adaptable workers with good all-round sales and administrative abilities.
*Why work for Colonial?*
We take pride in a work environment that?s inclusive, and team oriented.
Colonial offers:
* Extended Health and Benefits package after 3 months of full-time employment
* RRSP program where we will match a portion of your contributions
* family and employee assistant programs
* competitive wages
* casual attire
* opportunity for growth within our organization.
Colonial Countertops fosters a safe work environment for each and every employee. We value all our employees and their families.
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Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Expected hours: 40 per week
Additional pay:
* Overtime pay
Benefits:
* Casual dress
* Company events
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* Paid time off
* RRSP match
* Vision care
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* Customer service: 2 years (preferred)
Work Location: In person
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LocationAbbotsford, BC
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Workplace information
On site
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Salary$20.00 to $22.00HOUR hourly
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9451706626
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